How do I claim Childcare Benefit?
Contact the Family Assistance Office on 13 61 50 before you start care. Ask to be assessed for CCB and choose the “reduced fees” payment option. Do this even if your income is too high for CCB, so you can get Child Care Rebate. Ensure you inform us of the correct enrolment details, i.e. your date of birth and CRN details exactly match your FAO details. Also, it is important that we know if your child attends childcare at another centre, if you have other children in care or if one child attends more than one service. This information can affect the amount of CCB you get and how many absences CCB is paid for.
Can I switch CCB from one parent to the other?
If you change the account to your partner, you will need to make sure they are assessed for CCB and remember to inform us of their CRN and date of birth.
Can separated parents share the cost of child care?
Yes, as long as you inform us which attendances each parent is liable to pay for so that we can report it under the correct CRNs. Each parent is treated as a separate family with entitlements to CCB and CCR.
Does my child’s Immunisation status affect CCB?
Yes. Don’t ignore the letters you get from FAO about your child’s immunisation status or your CCB payments could be stopped. Even if you know your child’s immunisation is up to date, you need to contact FAO to ensure they have the correct information. Click here to view the current immunisation schedule (0-4 yrs).